FAQ

Welcome to LAXX. We’ve put together this FAQ to answer the most common questions about our products, shipping, sizing, and policies. If you need more help, feel free to contact us anytime.

1. What is LAXX?

LAXX is a modern streetwear brand inspired by Japanese and Korean urban fashion. Our pieces focus on relaxed fits, clean silhouettes, and everyday comfort with a bold, street-ready edge. All our designs are made to move with you and stand out effortlessly.

2. Do you sell men’s and women’s clothing?

Yes. LAXX offers styles for both men and women. Some items are designed as unisex, while others are tailored specifically for men or women. This is always clearly stated on each product page.

3. How do I choose the right size?

Each product page includes a detailed size chart with measurements in centimeters (CM). We strongly recommend checking the size chart before placing your order, as sizing can vary between styles.

If you prefer a looser, oversized look, consider sizing up. If you like a more fitted look, choose your regular size.

4. What materials are used in LAXX products?

Our products are made from carefully selected materials such as cotton, polyester blends, denim, rayon, and spandex. Material details are always listed on the product page so you know exactly what you’re buying.

5. How long does shipping take?

Shipping typically takes 10–20 business days, depending on your location. Please note that delivery times may vary due to customs clearance, local courier delays, or peak periods.

You may not request a refund due to shipping delays within this timeframe.

6. Do you ship internationally?

Yes, we ship internationally. Shipping availability and delivery times may vary depending on your country.

7. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

8. What is your return policy?

Customers may return their items; however:

Return shipping fees are the customer’s responsibility
Shipping fees can be expensive and are non-refundable
Items must be unused, unworn, and in original condition

We encourage customers to carefully review product images and size charts before ordering.

9. Can I return an item if it doesn’t fit?

Yes, you may return an item if it doesn’t fit, but you will be responsible for the return shipping costs. Please ensure you have checked the size chart carefully before ordering to avoid unnecessary returns.

10. Do you offer refunds?

Refunds are only processed once the returned item has been received and inspected. Original shipping fees are non-refundable. Refunds cannot be issued for delayed shipping within the stated delivery timeframe.

11. Can I cancel or change my order?

Orders can only be changed or cancelled within a short window after purchase. Once an order has been processed or shipped, it cannot be cancelled or modified.

12. Are the product photos accurate?

Yes. We aim to display our products as accurately as possible through detailed photos and descriptions. However, slight colour variations may occur due to lighting or screen settings.