Shipping policy
At LAXX, we aim to deliver your order as efficiently as possible. Please read our Shipping Policy carefully before placing an order.
Shipping Timeframes
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Orders typically take 10–20 business days to arrive after processing
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Shipping timeframes are estimates, not guarantees
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Business days exclude weekends and public holidays
Delays may occur due to customs processing, courier delays, weather conditions, or high-volume periods.
Order Processing
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Orders are processed within 1–3 business days
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Once an order has been processed, it cannot be cancelled or modified
Delayed Shipping Disclaimer
By placing an order with LAXX, you acknowledge and agree that:
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Delayed shipping does not qualify for a refund
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Refunds or chargebacks will not be issued due to shipping delays within the stated 10–20 business day timeframe
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Shipping delays beyond our control do not constitute a breach of service
Tracking Information
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Tracking details will be provided once your order has been shipped
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Tracking updates may take several days to appear after dispatch
Incorrect Address
Customers are responsible for ensuring that shipping details are accurate at checkout.
LAXX is not responsible for:
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Orders delivered to incorrect addresses provided by the customer
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Packages marked as delivered by the courier
Lost or Stolen Packages
Once an order has been handed over to the courier and marked as delivered, LAXX is not liable for lost or stolen packages.
Customs & Duties
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Agreement to Shipping Terms
By completing your purchase, you confirm that you have read, understood, and agreed to this Shipping Policy, including the stated delivery timeframes and no-refund policy for shipping delays.